WHO ARE WE?
Thank you for choosing to be part of our community at Wonders Inc. (“Company”, “we”, “us”, or “our”).
Wonders Inc, a company incorporated in the State of Delaware, United States of America, is the data controller and is responsible for your personal information.
We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at support@wonderlive.com.
We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat your personal information. We know you care about your privacy too, so we provide settings that allow you to choose how certain information is used by us.
WonderLive is an e-commerce facilitator between businesses (also referred as Sellers on the platform) with shoppers (also referred as platform users and sellers' customers) through live stream selling shows, other video contents as well as conventional e-commerce activities.
This policy explains our privacy practices for https://wonderlive.com (which we’ll refer to as the "Site"), WonderLive’s mobile application (the "App"), and our other services (we'll refer to the Site, the Apps, and our other services as “Our Services”). Website in Ireland : https://rte.wonderlive.com/ and Wonder Live Shopping in the App Store.
Please read the following carefully to understand our practices regarding your personal information and how we will treat it.
DETAILS OF PERSONAL INFORMATION PROCESSING
In the course of providing Our Services, we collect and process your personal information in a few different ways. We collect the categories of personal information listed in the table below from the following sources: directly from you (for example, from forms you complete during registration); indirectly from you based on your activity and interaction with Our Services, or from the device or browser you use to access Our Services; and, from other sources as set out in the table.
Often, you choose what information to provide, but sometimes we require certain personal information (for example, contact information) to provide Our Services to you. If you do not provide this required information when it is requested, we may be unable to provide Our Services to you.
We use the personal information we receive and collect in accordance with the purposes described in this policy.
The following table outlines the personal information we collect, details of how we process that information and the lawful bases for doing:
|
Source of Information |
Process |
Description of Data, Purpose of Processing and Use |
Lawful Basis |
|
Information from you |
Email address & Username |
To create a new Wonder account and deliver our service. Allow you to participate in sellers live show, send messages and interact with us. |
Necessary for performance of Contract to provide services to you |
|
Shipping Address including (First name, Last name, Street address, City, County, Country, Zipcode and phone number) |
Enabling the delivery of purchased items by logistics/delivery service providers. including notifications in connection with the delivery (such as tracking information) |
Necessary for performance of Contract to send goods to you or another person. |
|
|
Payment information |
To process the payment of the items. |
Necessary for performance of Contract to provide services to you |
|
|
|
Living show interaction |
Like show, send comments in show, RSVP show. Will produce data |
Necessary for performance of Contract to provide services to you |
|
Information from your device |
web-browser: browser type, version browser dimension a random id generated and then stored in your browser and our backend |
We use browser type, version, dimension to give user a better user experience for example: when a user is using a mobile browser we will provide a different page layout. We use random id to ensure our system functionality for example: for our visitor, when he(she) RSVP a show we use this random id to track RSVP state.
|
Legitimate Interest, to provide a better system and ensure the security of our services.
You can control these settings on our website through our Cookie Banner and in our App through App Consent settings. |
WHO DO WE SHARE YOUR INFORMATION WITH?
We rely on certain parties to help us provide you with Our Services. These are listed in the table below along with a link to their Privacy Notices .
|
Service |
Party |
|
Cloud Service Providers |
Cloud Computing Service |
|
IT Service Providers |
Payment Processing Service |
|
|
Streaming Service |
|
|
Cloud Computing Services |
|
|
- Real-Time Messaging Service |
|
|
- Form Submission Service |
|
|
Error Monitoring Service |
|
|
Cloud Monitoring Service |
|
Email Service Providers |
Email Delivery Service |
HOW LONG DO WE KEEP HOLD OF YOUR INFORMATION FOR?
We only collect the amount of personal information that is necessary for us to conduct our business. We will only keep that information for certain periods. The time periods for which we retain your information depends on the type of personal information and the purposes for which we use it. We will keep your personal information for no longer than is required or permitted.
For further information on the periods for which your personal information is kept, please see the table below.
|
Data |
User Type |
Retention Time |
|
User Profile (avatar, email, username) |
User |
38 months |
|
Items in Shopping Cart |
User |
38 months |
|
Bookmarked Products |
User |
38 months |
|
Followed Sellers |
User |
38 months |
|
Order Records |
User |
50 months |
|
Shipping Address |
User |
38 months |
|
Credit Card & Billing Address |
User |
Saved in Stripe. Please refer to their policy at: https://stripe.com/en-hk/privacy#5-security-and-retention |
|
Messages in living show |
User |
38 months |
|
Live and RSVP show |
User |
38 months |
|
Email Notifications |
User |
Saved in SendGrid. Please refer to their policy at: |
WHAT ARE YOUR RIGHTS WITH RESPECT TO YOUR PERSONAL INFORMATION?
Under the GDPR You have the following rights with respect to your personal information :
• Right to Access & Portability: You can access certain personal information associated with your account by visiting your account privacy settings. You can request a copy of your personal information in an easily accessible format and information explaining how that information is used.
• Right to Correction: You have the right to request that we rectify inaccurate information about you. By visiting your account settings, you can correct and change certain personal information associated with your account.
• Right to Restrict Processing: In certain cases where we process your information, you may also have the right to restrict or limit the ways in which we use your personal information.
• Right to Deletion: In certain circumstances, you have the right to request the deletion of your personal information, except information we are required to retain by law, regulation, or to protect the safety, security, and integrity of WonderLive
• Right to Object: If we process your information based on our legitimate interests as explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons. Where we use your personal data for direct marketing purposes, you can object using the unsubscribe link in such communications or changing your account email settings.
• Right to Withdraw Consent: Where we rely on consent, you can choose to withdraw your consent to our processing of your information using specific features provided to enable you to withdraw consent, like an email unsubscribe link or your account privacy preferences. If you have consented to share your precise device location details but would no longer like to continue sharing that information with us, you can revoke your consent to the sharing of that information through the settings on your mobile device. This is without prejudice to your right to generally permanently close your account and delete your personal information.
To avail of any of the rights set out above, you may contact us at support@wonderlive.com
For the protection of privacy, suitable proof of identification will be required before a request can be processed.
WHAT WILL HAPPEN IF WE CHANGE OUR PRIVACY POLICY?
We may amend or update this policy from time to time. If we believe that the changes are material, we’ll let you know by doing one (or more) of the following: (i) posting the changes on or through Our Services, (ii) sending you an email or message about the changes, or (iii) posting an update in the version notes on the Apps’ platform. We encourage you to check back regularly and review any updates.
HOW CAN YOU CONTACT US?
If you have any questions about anything contained in this policy you can contact WonderLive’s support team at support@wonderlive.com.
Without prejudice to any other rights you may have you also have the right to file a complaint against WonderLive with the Irish Data Protection Commission ("DPC"), which is WonderLive’s Lead Supervisory Authority. The DPC’s contact details are:
Data Protection Commissioner
21 Fitzwilliam Square South
Dublin
2, D02 RD28, Ireland
Phone: +353 (0761) 104 800
Webform:
https://forms.dataprotection.ie/contact
Email:
info@dataprotection.ie
If you live in the EEA, you may also file a complaint with your local data protection regulator.